Refund & Returns Policy
We want you to be completely satisfied with your purchase from Rayliyaa. If, for any reason, you are not satisfied, we offer a straightforward Return Policy to ensure a smooth and hassle-free process. Please read the following guidelines carefully:
Eligibility for Returns: We accept returns within 07 days from the date of delivery. To be eligible, the product must be unused, in its original condition, and in the original packaging. Items that have been worn, washed, damaged, or altered may not be eligible for return.
Return Process: To initiate a return, please contact our customer support team within the specified timeframe. Provide your order details, reason for return, and any relevant information. Our team will guide you through the return process and provide you with a return authorization, if applicable.
Return Shipping: The cost of return shipping is generally the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method and obtaining proof of postage for your return. Rayliyaa is not responsible for any lost or undelivered return shipments.
Refund Process: Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe. Please note that shipping fees and any applicable taxes or duties are non-refundable.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs of the damaged or defective item. We will assess the situation and provide appropriate assistance, which may include a replacement or refund.
Exceptions: Certain items may be non-returnable or non-exchangeable due to hygiene reasons or specific product categories, such as intimate apparel, swimwear, or personalized items. Please check the product description or contact our customer support team for any clarifications before making a purchase.
Changes to Return Policy: We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to purchases made after the update. We encourage you to review this policy periodically.